Cancellation & Refund Policy

1. Nature of Offerings: Strictly Digital Products & Zero Physical Goods

Sri Surya Astro Vastu Research & Training Center (SSAVRTC) operates as an online educational academy and astrological research institution.

All academic curriculums (including KP Astrology KP11Y1 & KP12Y1, Traditional Vastu, Muhurtha Bhagamu, Vedic Astrology, Jaimini Astrology, Western Astrology, and Bhrugu Nandi Nadi) are delivered electronically via our cloud-based Creator LMS platform.

2. Course Cancellation & Non-Refundability Policy (Indian Law Alignment)

In accordance with the Indian Contract Act, 1872 and the Consumer Protection (E-Commerce) Rules, 2020 governing non-tangible digital intellectual property:

• Immediate Execution of Contract: Upon successful completion of the enrollment payment, the student is instantly granted 24/7 access to copyrighted video archives, proprietary calculators, and downloadable curriculum materials. The service contract is considered executed and delivered immediately upon credential provision.
• All Sales Are Final: Because digital content and proprietary research materials are irrevocable and cannot be returned, re-packaged, or unconsumed once access has been provisioned, all course enrollment fees are strictly non-refundable, non-exchangeable, and non-transferable under any circumstances once the purchase is completed.
• Inadmissible Refund Grounds: In accordance with Indian legal standards for digital goods, no refunds, cancellations, or credit adjustments will be entertained for reasons including, but not limited to:
  • Change of mind, change of interest, or personal financial circumstances after enrollment.
  • Inability to attend live sessions or watch pre-recorded lectures due to personal scheduling conflicts.
  • Subject complexity, perceived difficulty, or personal learning pace.
  • Unsatisfactory internet connectivity, incompatible third-party device/hardware, or local browser issues on the student's end.
  • Claims of accidental purchase (as multiple confirmation prompts and order reviews are presented at checkout).
• Pre-Purchase Due Diligence: Students are strongly advised to carefully examine the course outlines, syllabus topics, lecture counts, sample videos, FAQs, and prerequisites provided on our courses archive prior to enrolling.

3. Technical Billing Errors & Duplicate Payment Reversals

While course purchases are non-refundable, SSAVRTC strictly safeguards students against banking discrepancies and payment gateway anomalies:

4. Platform Unavailability & Technical Non-Delivery Safeguard

In compliance with the Consumer Protection (E-Commerce) Rules, 2020:

• If an authentic server outage or technical defect originating on the SSAVRTC LMS platform prevents a student from accessing the purchased course, our technical desk will work to resolve the issue promptly.
• If the LMS platform is permanently unable to deliver the purchased curriculum and our technical team cannot rectify access within seven (7) business days of written notification, the student will be entitled to an alternative equivalent course access or a full refund at their discretion.

5. One-on-One Horoscope & Vastu Consultations

Personal consultation appointments with Sri Khandrika Subrahmanya Sharma (Horoscope Reading, Birth-Time Rectification, Vastu Audit, Muhurtha Calculation) involve dedicated calendar reservation and preliminary astrological casting:

• Advance Notice (≥ 48 Hours): If a client requests cancellation or rescheduling at least 48 hours prior to the booked appointment, they are eligible for one (1) complimentary slot reschedule or an 80% refund (20% retained for administrative and preliminary chart preparation).
• Short Notice (< 48 Hours): Cancellations made within 48 hours of the appointment will incur a 50% administrative preparation fee, with the remaining 50% balance refunded.
• No-Shows / Missed Appointments: If a client fails to attend the scheduled live consultation without prior written notification, the fee is non-refundable. Clients may request one (1) courtesy rescheduling subject to mentor availability.

6. Mode & Timeline of Authorized Refund Processing

In strict adherence to the Reserve Bank of India (RBI) electronic payment and settlement guidelines:

• Original Payment Method: All authorized refunds (for duplicate transactions or approved exceptions) are credited exclusively to the original payment instrument (Credit Card, Debit Card, UPI VPA, or Net Banking account) utilized during checkout. No cash or third-party transfers are permitted under any circumstances.
• Banking Settlement Horizon: Once initiated by SSAVRTC, funds typically reflect in the consumer's bank account within 5 to 7 business days, subject to the card network and issuing bank's clearing cycles.

7. Statutory Grievance Redressal & Billing Support Desk

In accordance with Rule 5(9) of the Consumer Protection (E-Commerce) Rules, 2020, the contact details of our official Grievance & Academic Billing Support Desk are provided below:

Any billing discrepancies, duplicate debit queries, or technical access complaints sent to our Grievance Desk will be formally acknowledged within 48 hours and redressed within one month from the date of receipt as mandated by Indian Law.